You may not realise you have Trace and Access cover without specifically asking your home insurance company or checking through your policy schedule and looking for it.
Each home insurance company has varying terms and conditions around Trace and Access, it is therefore always recommended that you call them to confirm what they will and will not cover. The service may be found under your home or buildings insurance.
Very few local plumbers in Basingstoke have the necessary tools or experience to successfully track a hidden water leak under the floor. The team here at ADI Leak Detection are all qualified plumbing and heating engineers who are equipped with specialist leak detection technology – using a combination of their engineering experience and the specialist equipment to methodologically trace your leak.
Many customers insurance policies will not cover the damage caused by traditional excavation to trace a leak, and you probably wouldn’t want that method used in your home either!
ADI Leak detection are the Original UK Leak Detection specialists and are proud to have our specialist research and development division, who’s time is dedicated to improving the methods used to find water leaks – that’s why our engineers are the best equipped in the industry.
All of our Leak Detection engineers carry this equipment at a minimum, while many carry test rigs and more advanced pieces of specialist equipment.
Before our engineer can use tracer gases they will need to drain the suspected pipework of water before introducing tracer gases. The tracer gases are completely safe and non toxic, compromising of 95% Nitrogen & 5% Hydrogen. These gases escape the pipework at the location of the leak, rising to the surface through almost all materials before being located by our sniffing devices.
Our impressive Acoustic Listening Devices are used to listening to the sound of water or gas escaping from pipework up to 3 meters below the surface. They are used to pinpoint the exact location of a leak under an internal floor or external surface so are used in both internal and external leak detection.
Market leading Thermal Imaging devices are used to trace the path of hot and cold pipework under internal floors and behind walls. Thermal Imaging is normally used at the start of the Trace & Access process as the engineer maps out the hidden pipework in your home.
Snake cameras are used for looking water leaks inside walls, under cupboards and anywhere where a physical look is required but it not possible. Snake Cameras are used in the latter stages of a leak detection, to confirm the water leak is where suspected before access is made.
So now you understand what Trace & Access cover is you’ll be able to check that your home insurance actually covers you for the cost of Leak Detection & remedial works.
When you call the office at ADI Leak Detection you will be greeted by our friendly and knowledgeable customer service team – the team are trained to ask a series of basic questions about your specific leak in order to diagnose the likely cause and to confirm that our service will help you.
Once we have confirmed that we will be able to help find your leak we can then get you booked in with your Basingstoke leak detection engineer.
All of our engineers are plumbing and heating engineers and have had extensive Trace and Access training center at our Head Office & Training Centre in High Wycombe, Buckinghamshire.
On the day of your appointment the engineer will arrive at 9:30am to get started armed with the booking notes they will methodologically begin the process of detecting your water leak in your property with minimal disruption.
If we carry out a repair then our specialists are also able to carry out another leak test on the system to confirm that there are no further leaks – giving you complete peace of mind that the leak is now fixed & the problem is resolved.
Upon completion your engineer will submit a report of their findings and work carried out, this is checked by head office and sent over to you in an insurance approved format to assist with your trace and access insurance claim.